Frequently Asked Questions

Do I need to give the detailer access to water or electricity?

No you don’t! Our detailers arrive at your location fully-equipped with all the supplies they need to ensure that your car is spotless, including a generator for power supply.

Do I need to be present before, during or after the service?

If you choose not to be present, please ensure the detailer can easily find your car among others by indicating the plate or the exact color and model when placing the booking. You can also add specific instructions for the detailer prior to booking on the platform such as gate code, etc. However, we do recommend to check the car before and after the detailer leaves to ensure you’re satisfied with the end result!

What's the difference between Waxy and local car washes?
The convenience of having someone come to your home or office for one thing. But most of all, Waxy professionals have been vetted in-person and have successfully demonstrated their skills before joining the Waxy team. They are fully equipped, insured, and ready to provide the services requested.
Can you service the vehicle in any place?
Even though the detailers on our platform are miracle workers, they won’t be able to teleport their car inside your office parking and detail your car between two other cars! We wish they could but we are still working on that. Hence, you need to have your car easily accessible for our detailers when they arrive. Keep in mind we DO NOT SERVICE vehicles in public parking areas like grocery stores or strip malls. Ideal areas would include:
  • Outside parking spot with enough space to work on the car (empty space to the front, left, and right)
  • Indoor garage or indoor parking with authorization to have your car serviced
  • Driveway in front of your home
  • If you are in an indoor parking structure, you can mention it when booking on our platform via the notes section prior to booking. You can leave specific notes for the detailer if you have a gate access code or if there are some other key instructions the detailer may need to know. Also, make sure that you are authorized to have your car serviced at the spot you require your wash/detail.
How do I schedule an appointment?
Scheduling your detailing with Waxy is easy. Simply navigate to our booking system through our homepage or pricing page and select which service you would like to receive. Fill out all of the details and choose to pay in advance or pay on site. Once you complete your booking, you will receive a confirmation email. If you need help placing a booking or have – questions about the packages please reach out to us directly at (480) 440-9040.
How will you access the car?
The detailer will call you upon arriving at the location. You can let the detailer know where the car is located or show him/her to the vehicle. You also have an option of leaving instructions when placing the booking.
What if I have more than one car?
No problem! If you want to get more than one car detailed, just give us a call and let us know. We can make the arrangement to have both of your vehicles detailed at the same time. Our number is (480) 440-9040.
Can I book for another day?
Absolutely. Book for the same day or days in advance! We will do our best to adapt to your schedule.
Do you provide recurring services?
Yes, we do! To sign up for recurring service, place a booking through our booking site and create an account while you are booking. Once you have done that, you can schedule all of your detailings out up to 6 months in advance!
Who are the Waxy professionals?
Waxy works hard to find detailers who maintain a special attention to detail and are both trustworthy, and vetted professionals.
Here’s a list of mandatory requirements Waxy’s technicians must comply with:
  • Successfully complete Waxy training program with a senior trainer
  • Maintain the proper vendor insurance
  • Have the required supplies and equipment
  • Ability to clearly explain and demonstrate services provided
Do you have a satisfaction policy?
Your happiness is our goal! Waxy has a strong satisfaction policy, and If you’re not initially happy with our services, we’ll work to find the best solution to make things right.
A Waxy satisfaction policy applies if:
  • The service was completed within the past 24 hours. (For recurring services, each appointment is treated as a separate occurrence)
  • The scope of work that you were charged for was not completed to your satisfaction. (i.e quality, behavior of detailer, damage to vehicle etc)
  • Your account must be in good standing without any unpaid balances.
I'm not sure what my car needs: is there anyone I can talk to?
We have a dedicated customer support team if you need help finding the right package. Just call us at (480) 440-9040 or email us at info@waxymobiledetailing.com.
I have more - questions not answered here.

No worries! 
You can always reach us directly: We have an awesome support team ready to help! To do so you can:

  • Email us at info@waxymobiledetailing.com; OR
  • Give us a call at (480) 440-9040.

Our customer support representatives will be happy to assist you.