At Waxy Mobile Detailing, we are focused on being a reliable business that gains the trust of our customers and delivers on promises that we make. We are proud to provide superior service that is unparalleled to the ‘big guys’. Our business is built for customer loyalty and satisfaction. We set out to deliver a completely finished product within the timeframe agreed upon in order to maintain this level of customer loyalty. We also ensure that we are providing the most qualified staff for each and every job that we commit too.
In order to make this small-business touch dependable and sustainable service, a certain responsibility falls on the customer. Cancellations are extremely costly in time and resources for our business. We understand that emergencies happen, but we ask that you, the customer, try your hardest to keep all appointments with us as scheduled.
OUR RESCHEDULE / CANCELLATION POLICY IS AS FOLLOWS:
When you schedule a detailing service with Waxy Mobile Detailing, you are agreeing to our cancellation policy. When we lock in your appointment date and time, we turn down other work within the timeframe that is required to travel to you and perform the service. That said, we require at least a 36-hour cancellation notice (rescheduling your appointment is the same as canceling your original appointment and setting a new one. If you happen to cancel or reschedule your appointment within 36 hours of your scheduled appointment, you will be charged a $50 cancellation fee. If you cancel or reschedule within 12 hours of the service, you will be charged a 50% service cancellation fee. If our detailers show up to the job and are unable to get a hold of you or the service is delayed by more than 30 minutes, a cancellation fee of 50%-75% will be charged. If the service is cancelled midway through the detailing, you will be responsible for 100% of the service balance.